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How n8my Handles Your Personal Data

This Privacy Policy explains exactly what personal data we collect when you use n8my, how we store it, how long we keep it, and the rights you hold…

Data collected only for stated purposesTouch 'n Go, GrabPay, Boost dan FPX records protectedYou may request access or deletion at any timeApplies where local law permits
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n8my How n8my Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Personal Data

Email Our Data Team Send your data access, correction, or deletion request to our dedicated privacy email address.
Live Chat Support Our live chat runs around the clock from our Kuala Lumpur operations centre.
Written Request For formal data subject access requests or written objections to processing, you may submit…
DATA HANDLING PRACTICES

Six Ways We Protect and Manage Your Data

Protecting the data you share with us is a continuous operational responsibility, not a one-time policy statement.

Encrypted Storage at Rest

All account credentials and payment method details — including Touch 'n Go wallet references and FPX transaction IDs — are stored using AES-256 encryption. Only authorised systems with rotating access keys can read this data during processing.

Cookie Usage and Consent

We use session cookies to keep you logged in and analytics cookies to understand how pages on n8my.net are used. You can manage or withdraw cookie consent through the preference panel in your account settings at any time.

Account Security Protocols

Login attempts are monitored for unusual patterns. If we detect access from an unrecognised device or location, we require re-verification before allowing entry. You can view active sessions and revoke any of them from your account security page.

Data Retention Schedule

We keep your account data for as long as your account remains active plus the period required by applicable financial regulations. Once that period expires, personal identifiers are anonymised or deleted according to our documented retention schedule.

Your Right to Request Changes

You may request a copy of all data we hold about you, ask us to correct inaccurate records, or request deletion where no legal obligation requires us to retain the data. Submit requests via the privacy email or live chat on n8my.net.

Third-Party Processor Limits

Payment processors such as those handling Boost and GrabPay transactions receive only the minimum data necessary to complete the transaction. They are contractually prohibited from using your data for any purpose outside that specific service.

Common Questions About Your Data and Privacy Rights

Below are the questions we receive most frequently about how n8my collects, stores, and manages personal data. If your question is not covered here, our live chat team can address it in real time.

We collect your name, email address, date of birth, and contact number during registration. Once you add a payment method, we also record the identifier for that method — such as your Touch 'n Go or GrabPay wallet reference — for transaction verification purposes.

Account data is retained for the duration your account is active, plus the period required by applicable Malaysian financial regulations. After that window closes, we anonymise or permanently delete identifiable records in line with our documented retention schedule.

Yes. Submit a data subject access request via our privacy email or through live chat on n8my.net. We will compile and deliver a readable copy of your personal data within 14 days of verifying your identity and acknowledging the request.

No. We do not sell or share your personal data with any third party for marketing purposes. The only external parties that receive data from us are payment processors — such as those facilitating Boost or FPX transactions — and they are bound by strict data-processing agreements.

We use essential cookies to maintain your login session and functional cookies to remember your preferences. Analytics cookies, which are optional, help us understand page usage patterns. You can adjust your cookie choices through the preference panel inside your account settings.

Contact our data team via the privacy email address listed on n8my.net or raise the matter through live chat. We will investigate within five business days, correct any inaccurate records, and notify you of the outcome in writing once the review is complete.

This policy is written with Malaysian users in mind. Access to the platform and the data rights described here depend on local law and are available where local law permits. If you are accessing n8my from outside Malaysia, the applicable rights may differ based on the laws of your jurisdiction.

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